Looking for a reliable cleaning service in Calgary can feel overwhelming—like dating, you want to ask the right questions to feel comfortable letting someone into your home. To help, we’ve created a professional and approachable cleaning service checklist with the 12 essential questions to ask before hiring a cleaning company.
1. Should You Hire a Corporate or Boutique Cleaning Company?
When choosing a home cleaning service, decide between a large corporate company or a small local boutique service. Smaller teams often provide personalized, local cleaning, while corporate companies usually offer standardized training and accountability.
2. Who Will Be Cleaning Your Home?
Ask if the company uses employees or subcontractors. Employees usually mean better training, consistent service, and accountability. Knowing who will be in your home ensures comfort and peace of mind.
3. Are They Insured, Bonded, and WCB-Covered?
Ensure the cleaning company is fully insured and bonded and has Workers’ Compensation coverage (WCB). This protects both your property and the cleaning technicians in case of accidents or damages.
4. How Many Cleaning Technicians Will Be Sent?
Will one cleaner handle your home, or a team? A team of professionals can complete large homes more efficiently and thoroughly than a solo cleaner.
5. Do They Provide Their Own Cleaning Supplies and Equipment?
A professional cleaning service should bring high-quality cleaning tools and eco-friendly products, so you don’t have to provide your own vacuum, microfiber cloths, or cleaning solutions.
6. How Are Microfiber Cloths Washed Between Appointments?
Proper laundering of microfiber cloths prevents cross-contamination between homes. Ask about their protocols to ensure hygiene and safe cleaning practices.
7. What Services Are Included in the Cleaning?
Clarify what is included in your home cleaning appointment. Knowing exactly what’s covered avoids misunderstandings and ensures your expectations are met.
8. How Do They Charge for Cleaning Services?
Do they charge by the hour, by the job, or by square footage? Understanding pricing upfront helps avoid surprises and ensures transparent costs.
9. How Are Cleaning Technicians Trained?
A well-trained cleaning team follows recognized cleaning protocols and delivers consistent, high-quality results efficiently. Ask about training standards before hiring.
10. What Are Their Cancellation and Satisfaction Policies?
Know your options if plans change or if you’re unhappy with the service. Some companies require a deep cleaning before regular maintenance, so clarify policies upfront.
11. How Do They Handle Accidents, Damages, and Feedback?
Ask how they handle accidental damage and whether they respond to constructive feedback. Good cleaning companies are transparent and accountable.
12. How Do They Handle Payments and Tips?
Clarify accepted payment methods, tipping etiquette, and any additional fees. Being clear upfront avoids awkward situations and keeps everything professional.
Bonus Tip: Save This Checklist
Use this checklist when searching for a trusted home cleaning service in Calgary, or reach out to us for advice. It ensures you get the right team for your home, every time.